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FAQ LASERTAG DÜSSELDORF

FREQUENTLY ASKED QUESTIONS

ABOUT LASERTAG

Is LaserTag dangerous?
No, laser tag is not more dangerous than other team sports. No projectiles are used like in paintball, for example. The laser beam is also completely harmless. It is only an infrared signal, as it is also used in remote controls, in connection with a laser steel of laser class 1.

What are the rules of the game at LaserTag?
The rules of play and conduct are always explained to the players in detail before the first game in our arena: You are not allowed to run, climb or crawl and any physical contact is prohibited. In addition, of course, fair play always applies and no insults. To ensure compliance with the rules, there is also a referee on the field. Exact rules differ from game to game.

Is LaserTag very strenuous?
Yes and no. LaserTag is less about speed and more about team spirit, concentration and reaction time. Everyone plays laser tag in their own way - which can lead to some coming out of the game sweaty and others not at all.

What clothes do I need to play laser tag?
You can wear whatever you want to laser tag, clothing should just be athletic and preferably dark, as this will make you less visible to your opponents in the darkened hall.

How many laser tag games do you usually play during one visit?
As a beginner two or three, because in the first round you have to get to know the game and the arena and the real fun starts when you get the hang of it. Experienced players usually play 4-5 rounds of laser tag.

How many people can play LaserTag?
With us, 2 to 33 people can play at the same time. However, if you're alone, that's not an issue either. You can just come by and join another group. If you are more than 33 people, this is also unproblematic. We then organize the event so that one group plays while the other takes a break. Group events with 100 or more participants are no problem.

Do I play LaserTag together with other guests?
Since the game is always more fun the more players there are, we always mix with other guests. However, this does not mean that your group has to play in separate teams, this is only the case if there is really no other way, i.e. no fair game would be possible otherwise. However, we always do our best to respect and implement personal wishes.

We would like to play LaserTag as a group only among ourselves, is that possible with you?
Yes, for this we offer the exclusive package (for example here). This guarantees that you have the playing field just for you. With the S, M, L and XL packages, the flat rates or other offers, other guests can also be on the playing field. If the exclusive package is too expensive for you, we recommend that you come during the week. There is a higher chance that you can play alone. You are also welcome to call us and we will discuss with you on which day there are few or no bookings.

Are there different sizes of LaserTag vests?
All vests are the same size. You can tighten or loosen them at the side, so they fit both slim and stouter players.

Do I have to take breaks between games?
No. Our recommendation is to take a break after each game (20 min), therefore in our offers, such as children's birthday party or corporate event, all break times are already pre-planned and included in the stay time. However, you can also individually design the course of your event when booking by phone, i.e. remove or add break times of 20 min each as you wish!

How long does a lasertag game last?
The briefing takes about 5 minutes, game time is 12 minutes.

Lasertag vs. Airsoft vs. Paintball - What is the difference?
In Airsoft or Paintball, a projectile leaves the marker (phaser) during the marking process. The impact can be painful and usually causes you to be eliminated from the game immediately. This is not the case with laser tag, instead an infrared signal is sent to the opponent's sensors and converted in
to points. Therefore, children can also play laser tag, paintball and co. are usually only allowed from 16 or 18 years.

FOOD & DRINK

What kind of food and drinks do you offer?
We have a wide selection of soft and energy drinks, vegan and hot drinks on offer. For exclusive corporate parties, we also offer alcoholic drinks. If you want to eat something besides the LaserTag games, you have several options. Snacks for the small hunger such as chocolate bars, Bifi, Haribo etc. can be bought on site. If you are a bit more hungry, you can have a look at the food and beverage page to see the food options on site. All details can be found here.

Can I bring alcoholic beverages to LaserTag?
While it is prohibited to play LaserTag while intoxicated, you are allowed to bring your drinks so that you can open a cool drink after the game when you are exhausted. So nothing stands in the way of alcohol consumption (in moderation) after lasertag.

Can I bring a birthday cake to LaserTag?
Only with us you have the possibility to bring your own birthday cake!

REQUIREMENTS

From what age can I play LaserTag?
LaserTag can be played in our arena from the age of 7 and a height of 1.30m.

I am organizing a children's birthday party. Do I need a parental consent form to play LaserTag?
No, a parental consent form is not required. However, all children must be at least 1.30m tall and 7 years old.

Is LaserTag suitable for children?
Not all laser tag is the same. It always depends on the appearance of the arena and the equipment. Children are allowed to play with us, because our game system is not a war simulation and even educational contents are conveyed in a playful way. There is no "shooting around with a gun" but strategic marking with the phaser. The children have to show team spirit, concentration and precision to be victorious.

Is LaserTag suitable for pregnant women?
Basically, LaserTag is not dangerous and playing is always at your own risk. However, when running around the maze, there is always a risk of colliding with other players. Therefore, we do not advise pregnant women to participate in the game.

Can I play LaserTag as a person with a disability or handicap?
Yes, you can play LaserTag Evolution e.g. in a wheelchair. We already had many wheelchair users as guests, who played with pushers as well as alone. If you want to come as a wheelchair user, it is best to give us an info in advance, so that we can make some preparations. Also deaf people or people with e.g. amputated arm can play with us without any restrictions. For more detailed information and planning we are always available by phone.

I have a pacemaker, can I still play LaserTag?
Yes, since there are no magnets, accumulators or similar at chest level in the vest, which would produce harmful radiation, playing with a pacemaker is usually not a problem. Nowadays pacemakers are also developed enough so that they do not have any problems with e.g. cell phone radiation. However, we recommend a prior consultation with your doctor in this regard.

What do I have to consider before coming to LaserTag?
You don't have to pay much attention before you come to us. Please be at the arena 20 minutes before the game starts so that we can start without delay. Otherwise, we recommend casual, preferably dark, clothing and sturdy shoes. Everything else, including the explanation of the rules of the game, team assignment, etc. will be done at our arena on site. You don't have to pay attention to anything else.

GIFT VOUCHERS

I want to give LaserTag as a gift, do you have gift certificates for it?
Yes, you can print out vouchers directly in our online store and give them away. There are both our event packages and value vouchers to choose from. You can get to our online store here.

Where can I redeem my LaserTag voucher everywhere?
At the moment you can only redeem a voucher from us, Lasertag Evolution Düsseldorf, at Lasertag Evolution Düsseldorf at Ubierstraße 18.

Can I redeem several vouchers at the same time?
If it is for example a value voucher or a voucher for a flat rate or free spins, yes. Vouchers received from third parties (e.g. Lipton promotion or Rockstar Energy promotion) can only be redeemed once per person.

What happens to the remaining credit on my LaserTag value voucher?
If there is any remaining balance on your value voucher, as long as the voucher itself is valid, it can be used for anything that needs to be paid for. This includes drinks and snacks, so the remaining amount can be redeemed or offset without any balance.

How long is a LaserTag voucher valid?
Vouchers from Lasertag Evolution, which you have bought yourself, are valid for 3 years. If you have received a free play voucher from an employee, it is valid forever.

OUR LOCATION

What are the opening hours at LaserTag?
Our regular opening hours are as follows:

Monday - Thursday | 14-22 h
Friday | 14-24 h
Saturday | 10 am - 2 pm
Sunday | 10 am - 2 pm

On holidays and special events we may have different opening hours. You can find the latest information about our opening hours here.

Are there tables and seating on site?
In our event room, in the outdoor area, on the grandstand and in the lounge area, there are numerous seating options and tables where you can spend your breaks. There is room for 8 adults or 10 children at each table. You will be provided with as many tables as you need according to this rule of thumb.

Do you have parking spaces at the LaserTag Arena?
Yes, we have enough parking spaces directly at the event center.

Are you easily accessible by public transport?
Yes, there are 2 subway or streetcar stops within 5 minutes walking distance from LaserTag Evolution. Especially the connection to the old town of Düsseldorf is optimal. You can reach it within 12 minutes without changing trains (stop Heinrich-Heine-Allee). Details on how to get there by public transport can be found here.

Are there any shower facilities?
No, we do not have shower facilities. We recommend that you bring a small towel and/or a change of t-shirt with you to laser tag, this is usually sufficient.

Where can I change clothes at LaserTag?
There are two changing rooms on the premises.

Are dogs allowed at LaserTag?
Dogs are not allowed to participate in LaserTag - however, they are always welcome on a leash. Please note, however, that it can be quite crowded and noisy in our arena, which should be able to endure the four-legged friend.

Can I take pictures at LaserTag?
Yes, carrying a camera is allowed in our public areas. However, we do not recommend that players take their cameras onto the playing field. A group photo is fundamentally offered to you during your visit by us, and you can send it to yourself via email or Airdrop on the spot at our "Share-Station"!

Are there possibilities to lock away my clothes and valuables?
Yes, there are video-monitored lockers available for you, which you can secure with a pin code of your choice.

Can I bring decorations for my party?
Yes! As long as the tables are left tidy (except for cake crumbs) afterwards, you may decorate to your heart's content. Only confetti and glitter is not allowed, due to the fact that it is very difficult to remove.

Where can I see how many other guests will be playing LaserTag on my desired date?
If you click on the booking button on our website, you will be taken to our booking page. There you can choose your desired date. You will see there that the slots are green, yellow or red. Green means that there are no other players booked at that time, yellow means that there are already booked players but there is still enough space for you and red means that this slot is unfortunately already full. We are also happy to give information about such details by phone.

BOOK & PAY

 When and how do I pay for LaserTag?
Payment is made shortly before your first game in cash, by debit or credit card. A deposit is not necessary.

Are there quantity discounts or group rates for LaserTag?
Yes, in principle we give a quantity discount on request starting from 15 persons, which is higher, the more persons one brings along.

Do accompanying persons who do not want to play LaserTag have to pay?
No, only those who want to participate in LaserTag have to pay. Watching or visiting our hall is always free of charge.

Is it possible to pay by invoice and do I have to pay a deposit?
Yes, paying by invoice is possible, a deposit is not necessary.

Can I only play LaserTag if I have booked in advance?
No, you can just drop by spontaneously and start playing. However, we generally recommend to book online or by phone in advance to avoid possible waiting times. Especially on weekends we are booked up quite quickly and we might not have any free places left for you. To book, just click on this link.

What happens if my appointment for LaserTag changes?
You can cancel your appointment free of charge up to 24 hours in advance by phone or email. If you are able to keep your appointment, but there is a delay, we ask that you call us as soon as possible to let us know so that we can respond immediately and reschedule.

Can I only book my LaserTag appointment only online?
No. We are even very happy to be available by phone for appointment bookings, as it makes it much easier to find an appointment if you can consult with us immediately.

WE COULD NOT ANSWER YOUR QUESTION?

Then just write us a message using the following form. We will get back to you as soon as possible :)

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